1. We take on your brand
For complete authenticity in the central reservations process, we use your email domain and email signature according to your corporate identity. Client calls are answered as you instruct – this can be with your company name and preferred greeting. No one will ever know we’re an outside arm. Call and try us out!
2. We remember what guests love
A personal, professional phone manner is an art at luxury hotels.
How big must a company be to handle worldwide reservations? Instead of a humongous call centre, at Exclusive Serenity you will find a dedicated team - what counts is not the size, but the quality of personalised service and we mean
personalised.
Our professional reservations services are genuine and allow us to build lasting relationships. We work closely with your guests and partners and love to make new friends.
3. We let you fully outsource
Using your choice of reservation system – and we are happy to point you into the right direction if required - we handle all pre-arrival reservations with great finesse. You know that perfect girl in math class who made the really hard stuff look ever so easy? That’s us.
Confidence and consistency - from A to Z.
Remote paradises - yes. Reliable internet - not so much. Allow us to remove that technological stressor, as we sit firmly back in the real world.
Ecological, cost-efficient and safe – we have back-up systems in place to secure the generated, reservation-related data – because what is important to you, is important to us.
We don’t suffer the high staff turnover that plagues hotels. In fact, we rather love our long-term relationships built amongst our partners - travel agents, tour operators and repeat clients.
What does this mean in practice?
Very likely, that your returning guest will make his next booking with the same reservations specialist as last time. Imagine the difference - and the warm welcome conveyed - when a guest’s needs are known intuitively. It’s a big difference from your dusty database.
“Welcome back, Mr. Smith, how have you been? Are you bringing your daughters with you again? May we book the same villa you liked so much last time, with the white orchids in the room for your wife?”
No matter your property’s needs and current system - we’re here to help you through the jungle.
Working with your on-site contact person, we take care of every last detail before your guests arrive.
We attend to the extra requests of Mr. Smith and the special requirements of Mrs. Robinson - and you take all their praise. This moral dilemma might well become your only reservations problem.
Get in touch now to tell us about your luxury property’s worldwide reservations needs.