Effective Customer Focus

Description about Effective Customer Focus

Customer service is the life line of any business. We are in business to attract and keep customers. But why do we still give our life line bad or sub standard service?. It starts with employing the best possible people. The induction process is so vital to set the basic standard and most companies fail in this area. We need to train our staff on an ongoing basis. But training alone is not enough, we need to look at the wellness (motivation and attitude) of our staff. We need to evaluate staff effectively, we use mystery shopping (video and audio) as part of the total management proses. So we will help you to get the best people, we will train them to a high standard in service delivery (front line, back line and management), as part of the process we evaluate their progress and rectify areas that needs improvement on a constant basis. Businesses don't fail, the people managing the business fail and as a result their employees fail and as a result the customer relationship is broken....................